Qualitymark Protection has been actively safeguarding consumer investments in home improvements for over 26 years. During this time, they’ve helped the home improvement industry raise installation standards, strengthened the vetting & accreditation procedures, and provided consumers with quality financial protection. Qualitymark has issued over 1,000,000 Policies.
Based in contemporary offices on the edge of Chorley, Qualitymark Protection is offering a career with opportunities. Proud to be part of the Jarion Portfolio of companies, all opportunities through the portfolio, predominantly based within the Chorley area will be open to the successful candidate.
Qualitymark are a business building a future for our employees through diverse investments and continued ambitious growth.
Job Description
Qualitymark Protection is looking to recruit a dynamic Accreditation Officer to join the existing team. The focus of the role is to work with new and existing clients to ensure their compliance with the accreditation standards. Training for this role is provided.
Whilst experience in a similar industry is not essential for this position, it is preferred. You must be naturally motivated with an enthusiastic get-up-and-go attitude, good at interpreting data, thrive in a fast-paced environment, and have a keen eye for detail.
Main responsibilities:
· Responsible for accrediting new clients in accordance with the accreditation criteria
· Periodical reviews of clients’ accreditation compliance
· Communicate with clients over the phone and email to obtain necessary information
· Manage and organise own workload to ensure service level agreements are achieved
· Communicate with senior management about any areas for improvement
· Carry out desktop research on applicants
· Review documents submitted by applicants to ensure compliance with our rules and legislation
· Communicate with compliance and business departments during the process
· Accurately maintain relevant records producing reports when required
· Ensure information of applicants is accurately maintained within the CRM system
Main qualities of an ideal candidate:
· Excellent communication skills, both verbally on the phone and in writing.
· Hands-on approach with flexibility for business needs.
· Driven, ambitious, and passionate.
· Motivated, likable, and friendly.
· Excellent listening, negotiation, and professional presentation abilities.
· High attention to detail and good judgement
On Offer:
£24,000 to £25,000 per annum with a salary review at the end of probation, opportunity to raise to £27,000 per annum
Hybrid working after attaining competency
25 days holiday plus Bank Holidays and Birthday
Pension Contributions
Bonus Scheme
Qualitymark Protection works to the following values and asks every employee to strive for the same goal:
Values and Behaviours
1. We must treat all people (including customers, colleagues, suppliers, and the wider stakeholder community) with respect all at times.
2. We will not accept rude behaviour from customers, employees, suppliers, and stakeholders at any time.
3. We will only employ, and continue to employ, employees and engage with suppliers who display openly the personal characteristics of humility, honesty, enthusiasm, respect, positivity and a ‘can do’ attitude.
4. We will seek opportunities (at least annually) to identify employee training needs (and wants) and wherever possible and practicable, provide time and resources to accommodate these needs (and wants).
5. We shall be very careful in our recruitment and maintenance of ‘customers’ (customers here being defined as ‘any body corporate or otherwise paying regular fees to the company’) to ensure, wherever possible, that these customers share these ‘values’.
6. We shall, at all times and in all decision making, try to ensure the best possible outcomes for our clients and consumers in every action we take.