For over 28 years, Qualitymark Protection has been a trusted name in safeguarding consumer investments within the home improvement sector. Through a commitment to raising industry standards, rigorous vetting and accreditation processes, and robust financial protection for homeowners, the company has proudly issued over 1 million policies to date.
Based in modern offices on the outskirts of Chorley, Qualitymark offers more than just a job—it offers a career with genuine opportunity. As part of the Jarion Portfolio, team members benefit from access to roles and development prospects across a diverse range of businesses, most of which are located within the Chorley area.
Qualitymark is not just protecting homes—it is building futures. The company continues to grow with ambition, innovation, and integrity.
Line Manager: Monitoring Manager
Role overview:
The Administrative Support role within the Monitoring Team plays a vital part in delivering a professional and effective administrative service. The successful candidate will be responsible for providing high-quality customer service and supporting the wider team with accurate, timely administrative processes. A strong emphasis is placed on getting things right first time, maintaining data accuracy, and adhering to all relevant compliance standards.
Key responsibilities:
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Ensure full compliance with company policies, FCA regulations, CTSI requirements, and scheme-specific standards (TOBA, Codes of Practice, etc.).
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Deliver high-quality administrative and customer service support, ensuring efficiency and accuracy across all tasks.
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Build and maintain effective working relationships with colleagues, members, and external stakeholders.
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Represent the business as a knowledgeable, professional, and conscientious ambassador.
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Support the implementation of the company’s Health and Safety Policy.
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Manage individual workflow to meet agreed service level agreements (SLAs) and prioritise tasks appropriately.
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Operate within the ISO 9001 Quality Management System, contributing to continuous improvement initiatives.
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Accurately update and maintain CRM and other information systems, with a focus on data integrity.
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Conduct monitoring checks and gather third-party data to support the assessment of financial risk indicators.
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Assess credit standing and financial stability of installers through data analysis, helping to mitigate insolvency and liquidity risks.
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Produce clear reports to support internal risk and audit processes, including identifying root causes and suggesting corrective actions.
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Build knowledge of Insurance Backed Guarantees and relevant insurance controls, ensuring compliance with FCA regulations.
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Promote a ‘right first time’ culture, support efforts to enhance data quality, and embrace feedback to improve individual and team performance.
Why join Qualitymark?
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Be part of a company with a strong history and a forward-looking vision.
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Enjoy a role that combines analytical tasks with relationship-building.
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Access meaningful career progression through the wider Jarion Portfolio.
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Work in a supportive and collaborative environment that values every team member’s contribution.