Company:
Qualitymark Protection have been actively safeguarding consumer investments in home
improvements for over 26 years. In this time, we’ve helped the home improvement industry raise installation standards, strengthened our accreditation & monitoring procedures and provided consumers with quality financial protection.
Qualitymark has issued over 1,000,000 Insurance Backed Guarantee and Deposit Protection Insurance policies. We are a business building a future for our employees through diverse investment and continued ambitious growth.
Role Purpose
The overall responsibility for the development, performance and maintenance of the commercial activities of the organisation via the internal teams to obtain maximum efficiency, quality, service and profitability. Keeping up to date with commercial opportunities and threats, market developments and changes including government priorities and funding.
Principal Accountabilities
- To be responsible for ensuring adherence to organisational policies and procedures in the discharging of principal accountabilities and functions.
- To ensure compliance with and effective completion of all delegated responsibilities as per QMP Organisational Delegated Authority Framework.
- To support the drive of a customer focused culture through a highly skilled workforce with proactive education of installers.
- To be responsible for the effective development and timely implementation of agreed commercial strategies to achieve objectives and accelerate net margin growth and monitoring and reporting on the performance of commercial activities using key metrics and preparing reports as required.
- To be responsible for ensuring that the team has a comprehensive understanding of the impact on profits resulting from all its operations, including the management of stakeholder relationships.
- To ensure that the team is aware of the importance of effectively managing risk, as it is of the utmost importance of generating compliant commercial growth.
- To effectively lead a successful marketing department, driving innovation and supporting the various brands across the portfolio and to ensure that appropriate and timely market research and analysis is secured to create detailed business plans for commercial opportunities.
- To be responsible for having a complete understanding of the requirements of new, existing and potential customers to ensure their needs are being met and that client relationships are being managed effectively.
- To be responsible for understanding and accurately analysing the competitive landscape and updating the leadership team of any significant developments.
- To be responsible for effectively collaborating with and coordinating diverse project teams to ensure market share is increased and growth targets are achieved.
- Responsible for driving significant improvements in efficiency, costs and ideas which contribute to continual improvement of the business.
- To be responsible for adhering to and maintaining all the principles of Financial Conduct Authority (FCA) regulation in all areas of the postholder’s work, and paying particular regard to the following:
- Consumer Duty, Principle 12 – A firm must act to deliver good outcomes for retail clients.
- Communications to Clients and Financial Promotions (Insurance Conduct of Business Sourcebook ICOBS 2.2)
- To be responsible for comprehensive cover for the business as required.
- Responsible for ensuring timely management and escalation, where appropriate, of any enquiries received from our insurer ensuring a satisfactory conclusion is reached within SLA.
- To be responsible for consistently operating within the framework of our ISO 9001 Quality Management System, working within the principles of the system and driving future improvements to our QMS.
- To establish, maintain and develop positive relationships with external stakeholders, colleagues, visitors and other individuals visiting or working in the Company and the wider group.
- To represent the company as an honest, knowledgeable, and conscientious ambassador.
- To take responsibility for ensuring and achieving the objectives of the company’s Health and Safety Policy.
- To undertake any other duties in order to meet personal, team and organisational objectives following consultation with your line manager.
What we offer you:
- 33 days leave plus an extra day off on your birthday
- Company pension
- Free on-site secure parking
- Hybrid working
- A friendly and supportive team environment
- Bonus scheme
Values and Behaviours
1. We must treat all people (including customers, colleagues, suppliers, and the wider
stakeholder community) with respect all at times.
2. We will not accept rude behaviour from customers, employees, suppliers, and stakeholders at any time.
3. We will only employ, and continue to employ, employees and engage with suppliers who
display openly the personal characteristics of humility, honesty, enthusiasm, respect,
positivity and a ‘can do’ attitude.
4. We will seek opportunities (at least annually) to identify employee training needs (and
wants) and wherever possible and practicable, provide time and resource to accommodate
these needs (and wants).
5. We shall be very careful in our recruitment and maintenance of ‘customers’ (customers
here being defined as ‘any body corporate or otherwise paying regular fees to the company’) to ensure, wherever possible, that these customers share these ‘values’.
6. We shall, at all times and in all decision making, try to ensure the best possible outcomes for our clients and consumers in every action we take.