Qualitymark Protection has been actively safeguarding consumer investments in home
improvements for over 27 years. During this time, they’ve helped the home improvement industry raise installation standards, strengthened the vetting & accreditation procedures, and provided consumers with quality financial protection. Qualitymark has issued over 1,000,000 Policies. Based in contemporary offices on the edge of Chorley, Qualitymark Protection is offering a career with opportunities. Proud to be part of the Jarion Portfolio of companies, all opportunities through the portfolio, predominantly based within the Chorley area will be open to the successful candidate.
Qualitymark is a business building a future for our employees through diverse investments and continued ambitious growth.
ABOUT THE ROLE
This is a newly created position, developed as part of a long-term strategy to bring inspection functions in-house. The Inspections Assessor will help lay the foundations for an internal inspections team, supporting the business’s commitment to raising industry standards and protecting consumers.
The role is primarily desk-based, focused on reviewing inspection evidence, coordinating external inspections, and contributing to the evolution of our inspection framework. Occasional local site visits may be required.
ROLE PURPOSE
To be responsible for carrying out desktop inspections across all measures. This role operates across all brands.
To contribute to the effective monitoring of installers/members through the assessment of quality of installations.
To build data and knowledge to provide enhanced consumer protection.
PRINCIPAL ACCOUNTABILITIES
- To be responsible for ensuring adherence to organisational policies and procedures in the discharging of principal accountabilities and functions.
- To follow procedures and process documentation is respect of the inspection regime.
- To deliver inspection reviews from evidence submitted via Reg Hub.
- To liaise directly with installers to obtain the correct inspection evidence.
- To coordinate external inspections.
- To maintain a dashboard of inspection results from multiple sources.
- To evolve the inspection regime making suggestions to the Management Team.
- To highlight key risks per measure and suggest ways of improving standards.
- To ensure the Inspections element of Enhanced Monitoring is delivered with no non-compliant installers.
- To act as the Subject Matter Expert for any projects associated with Inspections or the Inspections framework.
- To conduct on-site inspections in the local area (as required)
- To build own knowledge and formal qualifications relevant to the role.
- To establish and maintain positive relationships with colleagues, customers, members, visitors, and other individuals visiting or working in the business
- To represent the company as an honest, knowledgeable, and conscientious ambassador
- To undertake any other duties to meet personal, team and organisational objectives following consultation.]
THE IDEAL CANDIDATE
We’re looking for someone with foundational industry knowledge, possibly a former tradesperson, who is now interested in developing their career in a desk-based technical role. The ideal candidate will bring:
- A basic qualification in a relevant trade or technical field.
- Confidence in reviewing technical evidence and discussing findings by phone.
- A desire to grow and upskill, with the support of Qualitymark Protection to gain further formal qualifications over time.
- A practical understanding of quality standards in home improvement installations.
- A proactive mindset and a willingness to support continuous improvements in consumer protection practices.
- Strong writing skills are not essential, though the ability to communicate clearly and professionally is key.
ON OFFER
- £30,000 per annum
- Hybrid working after attaining competence
- 25 days holiday plus Bank Holidays and Birthday
- Pension Contributions
Qualitymark Group works to the following values and asks every employee to strive for the same goal:
Values and Behaviours
- We must treat all people (including customers, colleagues, suppliers, and the wider
stakeholder community) with respect all at times. - We will not accept rude behaviour from customers, employees, suppliers, and stakeholders at any time.
- We will only employ and continue to employ, employees and engage with suppliers who
display openly the personal characteristics of humility, honesty, enthusiasm, respect,
positivity and a ‘can do’ attitude.
- We will seek opportunities (at least annually) to identify employee training needs (and
wants) and wherever possible and practicable, provide time and resources to accommodate
these needs (and wants). - We shall be very careful in our recruitment and maintenance of ‘customers’ (customers
here is defined as ‘any body corporate or otherwise paying regular fees to the company’)
to ensure, wherever possible, that these customers share these ‘values’. - We shall, at all times and in all decision-making, try to ensure the best possible outcomes for our clients and consumers in every action we take