Are you a good communicator? Are you a good organiser? Can you work at a fast pace when needed?
Would you like a new and exciting career?
Do you want to work for a pioneering expanding local company with a unique market offering that is going places?
The Role
This role is based in Chorley, working in administration in our mediation department with a small team of 10 other very thoughtful, committed and passionate people.
The role offers a unique opportunity for individuals to join our growing team involved in mediation between home improvement installers and homeowners to ensure any problems with the installation or service are resolved, helping to ensure homeowners are dealt with professionally with outcomes that a fair to both parties.
No experience is needed as full training is given to the right candidates. Candidates can also progress on to taking qualifications in mediation to help further their careers. The company will fund these courses for the right candidates.
We are expanding our Dispute Assist service in preparation for significant growth in 2025.
On joining Qure Group, you will receive ongoing training and will play a critical role in helping resolve disputes between consumers and companies operating in the home improvement, renewable energy, and construction sectors.
Please visit us at: www.quregroup.co.uk
Key Responsibilities (after training):
- Assessment & Guidance
- Lead the initial assessment process to set a clear pathway for dispute resolution, ensuring all parties understand their roles and responsibilities.
- Explain the mediation process thoroughly, addressing questions and guiding participants in their interactions with Qure Group Ltd.
- Evidence Gathering & Case Preparation
- Request, collect, and review documentation and evidence from parties engaged in mediation to develop a well-rounded understanding of each case.
- Evaluate each party’s dispute details to ensure clarity on the issues raised and their desired outcomes.
- Client Interaction & Mediation Support
- Engage with clients directly, primarily by phone and Zoom, providing clear guidance on the mediation process and ensuring their understanding of the next steps.
- Actively support early-stage resolution, helping both consumers and tradespersons reach agreements with minimal escalation.
- Caseload Management & Record Keeping
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- Maintain accurate, detailed records within the case management system, ensuring all relevant information is updated in real time.
- Manage a personal caseload, ensuring cases progress efficiently, and resolutions are achieved in a timely manner.
About you – Qualifications & Skills
You will be fair and reasonable and passionate about helping others. You will be able to build trust quickly and manage the expectations of each party.
- Exceptional organisational skills to ensure administration processes are completed correctly and on time.
- Strong verbal communication skills, with an emphasis on phone and Zoom interaction.
- Ability to work in a fast-paced environment.
- High attention to detail and accuracy in case documentation.
- Ability to work effectively within a collaborative team environment.
Benefits*
- Comprehensive training programme
- Health insurance scheme
- Cashback Plan (dental, physio, optical)
- Company pension
- Access to GP helpline
- Wellbeing programme
- Free parking
- Life insurance
- Sick pay
- Generous holiday allowance
- Time off over Christmas
- Day off for birthdays
- Office equipment for home working
- IT equipment and phone
*Please note: Some benefits are subject to a qualifying period
The Company
Qure Group is a multi-award-winning company and a pioneering provider of Dispute Resolution services to homeowners and home improvement installers.
We have decades of expertise and specialise in supporting consumers and businesses, when things go wrong with home improvement, renewable energy, or construction projects.
Since our formation, we have focused on disrupting the markets we serve, and constantly re-imagining the way claims and disputes are resolved. We deliver local services, with national support, so that if the worst should happen and things go wrong, we are here to help and provide appropriate outcomes.
With links to a wider network of businesses, our heritage dates back to 2004, and by staying true to our roots, we have developed market-leading solutions, delivered by real people, who care passionately about consumer protection and supporting the organisations we serve.
With specialist knowledge in our chosen markets, we support a multitude of clients, from international banks operating in the Consumer Credit space, through to major credit card providers and insurance companies. Our expertise also supports wider partnerships with consumer protection organisations, the Chartered Trading Standards Institute, members of the Royal Institute of Chartered Surveyors, national PLC retailers and hundreds of SME businesses.
Our unique view of the claims and dispute sector differentiates us, as no other provider in our space has successfully connected its people, products, services, technology, and partnerships. Through our scope, scale and capability, we deliver “best in class” resolution services and with an outstanding track record of delivery, we are the trusted partner for UK businesses and consumers.
Group Values and Behaviours
- We must treat all people (including customers, colleagues, suppliers, and the wider stakeholder community) with respect all at times.
- We will not accept rude behaviour from customers, employees, suppliers, and stakeholders at any time.
- We will only employ, and continue to employ, employees and engage with suppliers who display openly the personal characteristics of humility, honesty, enthusiasm, respect, positivity and a ‘can do’ attitude.
- We will seek opportunities (at least annually) to identify employee training needs (and wants) and wherever possible and practicable, provide time and resources to accommodate these needs (and wants).
- We shall be very careful in our recruitment and maintenance of ‘customers’ (customers here being defined as ‘anybody corporate or otherwise paying regular fees to the company’) to ensure, wherever possible, that these customers share these ‘group values’.