Qualitymark Protection has been actively safeguarding consumer investments in home improvements for over 28 years. During this time, they’ve helped the home improvement industry raise installation standards, strengthened the vetting & accreditation procedures, and provided consumers with quality financial protection. Qualitymark has issued over 1,000,000 Policies. Based in contemporary offices on the edge of Chorley, Qualitymark Protection is offering a career with opportunities. Proud to be part of the Jarion Portfolio of companies, all opportunities through the portfolio, predominantly based within the Chorley area will be open to the successful candidate.
Qualitymark are a business building a future for our employees through diverse investments and continued ambitious growth.
Line manager: Monitoring Manager
Role Purpose
Contribute to a professional and effective administrative function within the company. Deliver excellent customer service and quick, accurate and efficient administration. Help to embed a right first-time culture and a focus on data quality.
Ensuring the company is following all processes and procedures, to deliver a compliant service against the TOBA, Standard Terms of Membership, Codes of Practice for all Schemes, CTSI requirements and FCA Regulations.
Principal Accountabilities
1. To be responsible for ensuring adherence to organisational policies and procedures in the discharging of principal accountabilities and functions.
2. To establish and maintain positive relationships with colleagues, customers, visitors and other individuals visiting or working in the business.
3. To represent the company as an honest, knowledgeable and conscientious ambassador.
4. To take responsibility for ensuring and achieving the objectives of the company Health and Safety Policy.
5. To undertake any other duties to meet personal, team and organisational objectives following consultation with your line manager.
6. To be responsible and accountable for ensuring your personal, daily workflow is processed in line with department SLA’s and to ensure that tasks are triaged and prioritised according to importance.
7. To be responsible for consistently operating within the framework of our ISO 9001 Quality Management System, working within the principles of the system and driving future improvements to our QMS and to adhere to and actively participate in the company’s core values.
8. To be flexible and accurate, with a particular focus on data entry and updating records on key information systems (including maintaining an effective CRM).
9. To conduct administrative searches to include gathering data from third parties for effective monitoring of solvency concerns and high-risk alerts, relating to Members and Installers.
10. To understand the importance of accurately assessing the credit standing and financial strength of installers. Evaluating insolvency and liquidity risk through data analysis and business insights, mitigating risks.
11. To provide effective support to the Business by accurately reporting on the status of member risk and audit processes as required to include root cause analysis and potential corrective actions.
12. To develop and utilise a good understanding of Insurance Backed Guarantees and understanding of all insurance policies and controls in line with the FCA regulations.
13. To participate in a ‘Right First Time’ culture to drive improved data quality from installers and create efficiencies within the team and to welcome Quality Assurance results and use these to constantly improve.