Join Infinite, an established renewable energy company, based in Kilmarnock,
Scotland. Specialising in Solar PV, Battery Storage Systems and EV Charging
Points in both commercial and domestic sectors, Infinite has over 40 years combined
experience. They have created a friendly, progressive environment where success is
well rewarded and future opportunities are transparent and reachable.
Find out more about Infinite here (https://infiniterenewables.uk)
The Role
The role of Project Co-ordinator is to assist with customer service and staff support functions within the business, including Installations (booking, recording, checking), Call handling, Filing and Administrative duties.
Principal Accountabilities
1. To be responsible for ensuring adherence to organisational policies and procedures in the discharging of principal accountabilities and functions.
2. To be responsible for being the first point of call for all customer bookings for installations, capturing and logging details accurately, and providing responses in an effective and timely manner – comprehensive customer service, reception and administration support.
3. To assist in overseeing the tracking of installations, including the timely tracking and distribution of relevant files, photos and updates. You will also assist in new business leads to Managers for further action.
4. To assist in accurately preparing and sending client quotations, whilst accurately maintaining and updating a Contacts register utilising strict GDPR protocols. You will also be responsible for creating, sending and filing Customer Correspondence.
5. To prepare and send completion packs to clients including MCS certificates, Warranties and final paperwork for completed work in a timely manner.
6. To assist in accurate data entry for Customer Job Processes utilising bespoke CRM database.
7. To be responsible for maintaining accurate pricing and product sheets, ensuring job costs are continuously and precisely tracked.
8. To assist in the accurate and timely completion of documentation and maintenance of registers for the requirements of the PAS2030 and PAS2035 Schemes – Easy PAS Plus.
9. To establish and maintain positive relationships with colleagues, customers, visitors and other individuals visiting or working in the business.
10. To represent the company as an honest, knowledgeable and conscientious ambassador, and to undertake any other duties in order to meet personal, team and organisational objectives following consultation with your line manager.
Values and Behaviours:
1. We must treat all people (including customers, colleagues, suppliers, and the wider stakeholder community) with respect at all times.
2. We will not accept rude behaviour from customers, employees, suppliers, and stakeholders at any time.
3. We will only employ, and continue to employ, employees and engage with suppliers whodisplay openly the personal characteristics of humility, honesty, enthusiasm, respect, positivity and a ‘can do’ attitude.
4. We will seek opportunities (at least annually) to identify employee training needs (and wants) and, wherever possible and practicable, provide time and resources to accommodate these needs (and wants).
5. We shall be very careful in our recruitment and maintenance of ‘customers’ (customers here being defined as ‘any body corporate or otherwise paying regular fees to the company’) to ensure, wherever possible, that these customers share these ‘group values’.
6. We shall, at all times and in all decision making, try to ensure the best possible outcomes for our clients and consumers in every action we take.