A meticulous, organised and driven individual with experience completing quality assurance monitoring as well as analysing data. Does this sound like you?
Due to the growth the business is experiencing we are recruiting for an exceptional Quality Assurance Officer.
As a Quality Assurance Officer, you will play an integral part in our business success by conducting quality assurance monitoring tasks in line with ISO 9001 and FCA regulations.
As Quality Assurance Officer you’ll need to:
- Successfully complete quality assurance tasks including control testing on processes, individual customer interactions using a risk based approach
- Support in the management of the ISO 9001 QMS, working within the principles of the system and driving future improvements to the QMS and ensuring that the QMS remains an accurate and reliable point of reference for the organisation utilising established document control processes and practices.
- Be meticulous in your approach to all tasks ensuring accuracy of data and all communication.
- Establish strong relationships with internal stakeholders to enable the raising of any recommendations for business process improvements identified through the monitoring outcomes with associated rationale.
- Conducting impartial audits of the organisation performance in key areas and supporting the development of both containment and corrective actions to improve performance.
- Champion best practice across various departments by supporting with post implementation review and evaluation of results; including recording individual competency results and outline of root causes.
- Have strong written and verbal communication enabling succinct and clear monitoring and observation reports.
- To record individual competency results and outline root causes and ensure any remediation work is completed in a timely manner
- To be responsible for ensuring adherence to organisational policies and procedures in the discharging of principal accountabilities and functions.
- To be responsible for adhering to FCA Individual Conduct Rules escalating concerns as appropriate.
We offer additional benefits:
- 33 days leave plus an extra day off on your birthday
- Company pension
- Free on-site secure parking
- Hybrid working (after probationary period and discussion with Line Manager)
- A friendly and supportive team environment
- Bonus scheme
Who We Are:
Qualitymark Protection has been actively safeguarding consumer investments in home improvements for over 26 years. During this time, they’ve helped the home improvement industry raise installations standards, strengthened the vetting and accreditation procedures and provided consumers with quality financial protection. Qualitymark has issued over 1,000,000 policies.
Based in contemporary offices in Buckshaw Village, Qualitymark Protection is offering a career with opportunities. Proud to be part of the Jarion Portfolio of companies, all opportunities through the portfolio, predominantly based within the Chorley area will be open to the successful candidate.
Qualitymark Protection has recently merged with another part of the Jarion portfolio and are proud to now serve the following consumer protection schemes:
- DGCOS Ombudsman Scheme – www.dgcos.org.uk – operates in the double-glazing sector.
- HIES Consumer Code – www.hiesscheme.org.uk – operates in the renewable sector.
- HICS Consumer Protection – www.hicsscheme.org.uk – operates in the home improvement sector.
You must
- Live within a 40 minute commute of Buckshaw Village in Lancashire
- Have strong critical thinking and analytical skills
- Excellent communication skills (both written and verbal)
- Have strong completer finisher skills
- Be highly organised with the ability to manage own time
- Be flexible and have a ‘can do’ attitude
- Ideally have experience working in a FCA regulated firm
- Ideally be knowledgeable in ISO 9001 Quality Management Systems and maintaining the Quality Management System
- Ideally have an Internal Auditing certificate
- Must be able to cope with the fast-paced environment
- Must be able to absorb knowledge and learn about the business
- Be honest, loyal, committed, hardworking and a positive attitude towards work
Our Ideal Candidate will have
- Attention to detail – with the ability to ensure 100% accuracy
- Well-developed, cross-functional collaboration skills — to work effectively with different established departments
- Strong communication skills — highly developed written and verbal communication with the ability to objectively stay focused
- Fast learner — able to absorb and utilise new information quickly.
- The ability to multi-task
- A methodical and logical approach – ability to identify and prioritise critical risks first
Job Types: Permanent, Full-time
Salary: £30,000
Schedule: Monday to Friday 08:30 – 17:00